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Emergency call out to effect repairs on an unknown rainwater harvesting system in a tenanted home. Our tenant is absolutely delighted with the service and repairs provided thank you - full of praise to your engineers, who the tenant described as very efficient, polite and as an added bonus cleared up the mess after completing the job. He's repaired the RWH unit, got it working again, and did the work without removing any of the kitchen - so no rebuilding to do! Tenant says he's a credit to us (you), so please pass on our thanks.
Thanks for everything you have done so far for Sunderland Council estates management team, I learned a lot the day I met your engineers on site and they were very professional - interesting stuff.
Live Chat - How could we improve: None, very helpful and informative prompt service.
Our multi tenanted business centre uses RainCatcher to maintain and service our rainwater recovery systems. They are extremely professional and clearly take a pride in their work which is of an exceptional standard. They adhere to a strict method of working which is managed to a high standard ensuring any and all work is carried out without risk. The company recently carried out a full overhaul of our systems over a two day period; this work was completed on time, to budget, and a date was set for the next maintenance visit.
Live Chat - How we could improve: I don't think there was anything to improve. Good communication, exhaustive information and all laid out very clearly.
Live Chat - How we could improve: I don’t think you could. Timely, helpful and clear communication.
Thank you, I must say the level of detail with regards to the maintenance process and follow up information has been excellent, also the staff sent to the site were a credit to your company. I’d like to say also, concerning the pump replacement, it’s refreshing to deal with a company with an ethical approach to its customers.
Live Chat - How could we improve: Couldn't really fault it. Replies were prompt and informative. Alternatives and other options were offered to be discussed and a selection was made.