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Thanks for everything you have done so far for Sunderland Council estates management team, I learned a lot the day I met your engineers on site and they were very professional - interesting stuff.
Live Chat - How could we improve: None, very helpful and informative prompt service.
Our multi tenanted business centre uses RainCatcher to maintain and service our rainwater recovery systems. They are extremely professional and clearly take a pride in their work which is of an exceptional standard. They adhere to a strict method of working which is managed to a high standard ensuring any and all work is carried out without risk. The company recently carried out a full overhaul of our systems over a two day period; this work was completed on time, to budget, and a date was set for the next maintenance visit.
Live Chat - How we could improve: I don't think there was anything to improve. Good communication, exhaustive information and all laid out very clearly.
Live Chat - How we could improve: I don’t think you could. Timely, helpful and clear communication.
Thank you, I must say the level of detail with regards to the maintenance process and follow up information has been excellent, also the staff sent to the site were a credit to your company. I’d like to say also, concerning the pump replacement, it’s refreshing to deal with a company with an ethical approach to its customers.
Live Chat - How could we improve: Couldn't really fault it. Replies were prompt and informative. Alternatives and other options were offered to be discussed and a selection was made.