For RainCatcher, rainwater harvesting is not just a business, it’s a passion.
That extends to the customer service we offer too. Today we’d like to share some recent client testimonials with you — so, here’s what they’re all saying…
Sunderland City Council
In 2015 RainCatcher was contracted by Sunderland City Council to tackle a fault detected in their existing rainwater harvesting system. We were happy to help and here’s what they had to say following our visits:
Our multi tenanted business centre uses RainCatcher to maintain and service our rainwater recovery systems. They are extremely professional and clearly take a pride in their work which is of an exceptional standard. They adhere to a strict method of working which is managed to a high standard ensuring any and all work is carried out without risk. The company recently carried out a full overhaul of our systems over a two day period; this work was completed on time, to budget, and a date was set for the next maintenance visit.
Cowley International College
We also responded to a service and maintenance call out from Cowley International College. Following an assessment of their system, as well as some basic maintenance and a tank/filter clean, we received these comments:
Thank you, I must say the level of detail with regards to the maintenance process and follow up information has been excellent, also the staff sent to the site were a credit to your company. I’d like to say also, concerning the pump replacement, it’s refreshing to deal with a company with an ethical approach to its customers.
On top of those, have a read of our latest customer feedback given to our sister company, EcoGrid Ltd, the leader in sustainable, eco-neutral permeable grid solutions made from 100% recycled plastic.
They can be found on a new Testimonials page added just this month.
We leave you with a handful of customer comments left for us on the RainCatcher Live Chat:
| Customer name: | Teresa |
|---|---|
| Service rating: | 10 |
| How we could improve: | I dont think there was anything to improve good communication, exhaustive information and all laid out very clearly. |
| Customer name: | Ann |
|---|---|
| Service rating: | 9 |
| How we could improve: | I don’t think you could. Timely, helpful and clear communication. |
| Customer name: | Graham |
|---|---|
| Service rating: | 10 |
| How we could improve: | Couldnt really fault it. Replies were prompt and informative. Alternatives and other options were offered to be discussed and a selection was made. |
| Customer name: | Janet |
|---|---|
| Service rating: | 10 |
| How we could improve: | None, very helpful and informative prompt service. |
We’re looking forward to servicing you soon!
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